FOLLOW-UP OPEN LETTER TO THE CHAIRMAN OF TSTT/BMOBILE/BLINK/AMPLIA CORPORATE TRICKS

Dear Mr. Mayers,
As you may observe, I am sending you a follow-up to my open letter of 11 June.
I had hoped to issue a letter of thanks for your prompt response to my previous one some time now, having received 2 calls from members of your staff (at your direction) on the 13 June.
However, unfortunately I cannot thank you.
COERCED UPGRADED BUNDLED SERVICE NOT WORKING
I am writing you again because, despite your Company’s coercing me into accepting your bundled service (allegedly 5G) on the 13 June, I am only able to email this letter to the media because of the kindness of a neighbour (incidentally with a different service provider).
For the last 48-plus hours (since Thursday night July 5) thanks to your bundled service I have no phone, internet or television service at my residence. If I am to believe your call centre, every customer in the Trincity area is also without your bundled service because ‘there is an issue at Mausica and the technicians have given no estimated time for its resolution’.
Seems like the landslide that knocked out your last tv service at Lady Young has migrated to Mausica.
Well, Mr. Chairman, on Friday a colleague with whom I worked for close to 2 decades passed away suddenly. Several of my other work colleagues naturally tried to inform me via my non-functioning phone so that I only learnt of her demise almost 2 days later, purely my chance.
I don’t know if any other urgent communications have also been missed since I am virtually isolated by the collapse of your ‘new upgraded service’.
I should also let you know that since my “migration” to your ‘new’ TSTT bundled service, I have not had more than a single day in which my tv signal routinely disappeared for several minutes every 2-3 hours or so.
Even promised technicians visits are now 7 days unfulfilled; Not that they would have anything to do at my home.
The visits by your technicians and conversations with your staff and call centre, have convinced me that your company is only ‘trying a thing’ with this new service OJT style or is totally unprepared to offer the service. Perhaps that is why you have been forcing long-standing landline customers, like me, into ‘migrating’ to you bundled wireless package, to be guniea pigs.  
Further, Mr. Chairman, it is only on discovering that my migrated phone service did not provide me with voice messaging or caller ID which were part of package on my nearly 40-year old copper wire phone service, did your staff condescend to tell me that my package did not transfer with my ‘migration’. The only explanation I received from your courteous staff is that by being able to speak over a wireless rather than a wired telephone service, the package was different because “that is how the technology is set up”.
Well, the provision of my telephone service is changed (without informing me) and the technology, not the decisions of your company, is to blame. This is the most ludicrous stuff I have heard from TSTT/BMOBILE/BLINK so far.
TSTT/BMOBILE/BLINK COMPETING WITH AMPLIA
 The most astonishing thing is, Mr. Chairman, checks with two of my immediate neighbours who have been coerced or cajoled into ‘migrating’ to AMPLIA cable services yesterday revealed that their phone service was working while I had none with your TSTT wireless service.
Isn’t that curious, Mr. Chairman, my neighbours just over the road from me are now with AMPLIA while I am with TSTT wireless and we all had TSTT copper wire phone service only weeks ago!
So, AMPLIA and TSTT/BMOBILE/BLINK are competing for customers right along my avenue.
Mr., Chairman, none of your staff with whom I have raised this intriguing corporate state of affairs seem to be at a pay-grade high enough to allow them to understand, far less explain, how TSTT and AMPLIA (owned by TSTT) are “competitors” in the same neighbourhoods.
And, AMPLIA is simply a new name for the corporate assets of Massey Communications purchased with public money by TSTT under your predecessor.
Perhaps, you might be able to furnish an explanation.
This all sounds like corporate misrepresentation or false advertising to me. But, then again, it might be something caused by ‘the technology’.
In any event, we, the customers are being screwed.
WHAT NEXT?
Mr. Chairman, I need to let you know that having posted my June Open Letter to my blog and my Facebook page, I have received several comments and responses which have assured me that I am not alone in the provision of extremely bad and deteriorating service by your company.
Loss of service for as long as 3 years, difficulty in making payments at your kiosks (having closed your service offices) are only some of the horror stories that others have shared.
Having been forced to ‘migrate’ and ‘upgrade’ to your wireless bundled service with no improvement in my service and continuous frustration in simply trying to look at television, I have received an ultimatum from my household to see which other service provider to choose.
You see, Mr. Chairman, if you followed the conversations on my Facebook page regarding my first letter to you, you would have seen that more than one person advised me “Why you don’t just switch provider”.
Well, Sir, having been a phone customer of your company ever since I have had my residential phone and having had my internet service only with your company, you may understand my reluctance to take that advice.
Besides, I was of the view that my raising the issues I did in the way I did would have assisted other customers of your company in obtaining relief too.
I even thought that your history in the corporate world might have been an assurance that things would have improved at TSTT/BMOBILE/BLINK/AMPLIA.
But, my optimism has proven to be misplaced.
As part of my public duty and civic responsibility, I have decided to again communicate with you in this manner, in the hope that this time you might answer my questions posed to you above (and not via someone at a lower pay grade).
On receipt of your response, I shall be pursuing the issue of the purported competition among companies which form part of the same TSTT/BMOBILE/BLINK/AMPLIA conglomerate with the relevant quarters, should the explanations be as disappointing as your service has been.
I do hope you are enjoying your World Cup in the comfort and convenience of your abode.
Your long and loyal customer,
 
 /s/Clyde A. Weatherhead.
A customer who refuses
to be bullied and blackmailed
by your conglomerate.
cc:        Telecommunications Authority of
            Trinidad and Tobago
            Consumer Affairs Division
            Public Utilities Commission